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Job Description
The Endpoint SustainingEngineeringteamfocusesonimprovingthecustomer experience byresolvingcriticalproduct issuesin-fieldandimprovingoverallproduct quality.We activelytroubleshootcomplex problemsand providesolutionsto ensure customer success.Weworkclosely with theFeatureEngineering teams as well astheCustomer Support andCustomer Escalations teams.
Candidateswhoare curious andseekafacepaced, dynamic, collaborativeenvironmentwill thrive as part of our team.
What You Will Do:- Triage andInvestigatecustomerproblemsescalated bySupport or other internal teams
- Usea variety ofWindows, macOS, and Linuxtools toperformlog and traceanalysis, code level debugging, dump analysis, reverse engineering, and performance analysis
- Develop and testfeature, maintenance, and hotfix releases
- Documentdetails related to field issues for internal and external publication
- Configure and deploy test and reproduction environments usingvirtualized andcloudinfrastructures
- Focusonand contributetothe areas of performance, availability, scalability, reliability, and maintainability of the product
- Participate in our ongoing process enhancements and software testing practices
Qualifications
Minimum Requirements:- Minimum of 3+ years of experienceworking with customers
- Minimum of 3+ years of experience introubleshooting and debugging skillsforperformance analysis, diagnostic data collection and analysis, and crash dump analysis and native code debugging on Windows, macOS, and Linux.
- Programming experiencewith C
- Understanding of Windows architecture as well as key fundamentals and internals of macOS and Linux
- Ability to quicklyadaptto changing requirements,scope,and priorities
- Excellent interpersonal and teamwork skills
- Strong written andoral communication skills
- Understanding of networkand cloud computing
- Experience withFireEye Endpoint productsorthecomputer security industryisa plus
Additional Information
At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Minimum Salary: $100,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations.
Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from FireEye’s Compensation Committee, and vesting terms
Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance. Subject to eligibility requirements, FireEye also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program. FireEye also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays.
Disclosure as required by sb19-085 (8-5-20)