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Sixt is looking for a Senior Customer Service Agent to oversee the day-to-day planning and developing of their team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, they will assist with developing and training their staff. The ideal candidate possesses the following attributes:  Strong verbal and written communication skills Strong organizational skills and the ability to multi-task Excellent management skills Ability to manage stressful or unusual situations while maintaining good customer service What you will do:Motivate and inspire the team to surpass their customer service potential and quotas Coach new agents during the incubation period after training Communicate the company’s purpose, core values, and vision to employees Meet and exceed departmental objectives, including conversion targets and lead generation Constantly aim for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day-to-day basis. Facilitate cross functional communication within the company for improved working conditions Actively participate in weekly meetings Prioritize and meet deadlines from multi-staff members within the department