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You will support Cash Customer Operations’ (CCO) Third Party Response (TPR) team, which is a part of CCO’s Operational Excellence Team.The CCO TPR team provides comprehensive management of all external inquiries (regulators, auditors including internal audit, legal inquiries, partner inquiries, internal stakeholders) across CCO and the program manager is responsible for the administration of the program.  You work closely with the Legal, Compliance, Head of Regulatory Counsel, CCO Senior Leadership and Global Leadership. You will partner directly with senior leaders across Cash App and Block to create visibility into current and future looking inquiries and requests. You will also partner with the Cash talent team to develop our staffing strategy for this new team, as well as operational leaders to define the partnership model that drives successful outcomes in our examinations, audits and other external inquiries. We are looking for someone who will thrive in our fast paced environment, has experience building and leading high-performing teams, and is capable of operating at a detailed level. Reporting to the Head of Operational Excellence you will develop and support a TPR program strategy, methodology, templates, technology, and reporting processes. In particular you will: Manage implementation,  administration and continued enhancement of the Third Party Response program, which will include the following:Development of the program strategy and scaling plan Creation and implementation (in collaboration with CCO Learning team) , training on TPR Policies, program collateral (methodology, templates) and proceduresDrive internal and external stakeholder reporting and insights for the TPR program through collaboration with data teams Continue to build and lead a team in alignment with OE mission and vision and CCO principles and role expectationsBuild a library of responses for future references, response optimization and opportunity identificationHelp drive clarity and efficiency by designing your team to meet the needs of the business.Provide coaching and support for coordinators across your team.Help shape the CCO’s response management strategy.Work cross-functionally and develop strong working relationships with internal groups and external partners  supporting delivery of high quality of service, efficiency and scalabilityServe as an interpreter and liaison between multi-stakeholder teams and comprehensively navigating the complexities of regulatory and compliance obligations Strategic thought leadership around effective representations of CCO’s work to internal and external stakeholdersSyndicate responses and other related submission documents with relevant stakeholdersReview and conduct consistency and quality checks to ensure accuracy and clarity of responses and other related submission documentsEngage with internal and/or external counsel and other legal advisory support as needed to refine regulatory submissions, ensuring all regulatory responses are in the spirit of the lawWork with stakeholders to ensure successful adoption of the TPR process and tools as necessaryStay abreast of latest industry trends and events that impact the operations of TPR program Support on special projects, as needed.